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Our Privacy Policy

Hassle Free Letting is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and our services and outlines your rights regarding your personal information.

1. Information We Collect

We may collect and process the following types of personal information:


a. Information You Provide to Us:

  • Name

  • Contact details (email address, phone number, postal address)

  • Property details (for landlords)

  • Rental history and references (for tenants)

  • Payment information

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b. Information We Collect Automatically:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited on our Website

  • Cookies and similar technologies 

 
c. Information From Third Parties:

  • Credit reference agencies

  • Background and reference checks (for tenants)

  • Legal or regulatory bodies (as required by law)

2. How We Use Your Information

We use your personal information for the following purposes:
 

  • To provide lettings services to landlords and tenants

  • To process rental applications and agreements

  • To communicate with you about your account, inquiries, or services

  • To comply with legal and regulatory obligations

  • To improve our Website and services

  • To send marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:
 

  • Contractual necessity: To fulfil contracts or agreements with you.

  • Legal obligation: To comply with applicable laws and regulations.

  • Legitimate interests: To manage and improve our business operations.

  • Consent: Where you have explicitly provided consent for certain activities, such as marketing communications.

4. How We Share Your Information

We may share your information with the following parties:
 

  • Service Providers: Third-party vendors who assist with our operations, such as IT support.

  • Legal Authorities: When required by law, court order, or regulatory obligation.

  • Landlords or Tenants: To facilitate property rentals, including referencing and agreements.

  • Credit Reference Agencies: For tenant screening and background checks.

 
We do not sell or rent your personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymised. 

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. Cookies

Our Website uses cookies to enhance your user experience and analyse website traffic.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, we encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: admin@hasslefreeletting.co.uk

Thank you for trusting Hassle Free Letting with your information. We are committed to protecting your privacy and ensuring transparency in how we use your data.

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